Community Services Satisfaction Survey
In order for us to improve our services we would appreciate your feedback by completing this form. We will use the information you have given to ensure our services within Cheltenham Borough Council are of the highest quality.
Any personal information you give will be treated in the strictest of confidence, and we request the information to ensure that people from all across Cheltenham are represented in the satisfaction of our services.
This survey covers the following areas within the Community Services Division:
Housing Options Service
Benefit Take-Up & Advice
Housing Grants - Health & Safety and Vacant Properties
Lifeline Alarm Service
Community & Voluntary Services
Ethnic Minorities
Data Protection Act 1998
This information is being collected by Cheltenham Borough Council for the purpose of measuring customer satisfaction and improving service delivery. It will not be shared with, or released to any external organisations.
Thank you for taking the time to complete this survey
'Working together to create a great future for Cheltenham'
Date of the form
Which department/ service where you in contact with?
Housing Options and Benefit Take Up
Lifetime Homes, includes Lifelines and DFGs
Community Development
Reference, if known
Overall, how satisfied were you with the service you received?
Very Satisfied
Very Dissatisfied
Satisfied
Neither
Dissatisfied
If you are unable to answer any of the questions please tick 'not applicable' or 'no response'
Please state whether you agree or disgree with the following statements
'
1. Your initial contact with the service:
The council officer who I initially spoke to/ was in contact with was helpful and courteous
Disagree
No Opinion/ Not Applicable
Agree
I understood how my application/ enquiry would be dealt with
2. The council officer who dealt with/ is dealing with my enquiry:
The officer was helpful & courteous
The officer was knowledgeable about the service
The officer clearly explained the reason for the visit/ the action that was taken
3. About the SERVICE you received
I was given time to ask questions and discuss the advice given
I understood what was required of myself and the officer in the processing of my request/ application
The documents sent/ given to me were in a clear format, easy to understand and addressed my enquiry
The advice/ support I have recevied was helpful and addressed my enquiry
ABOUT YOU - Why do we do this?
Cheltenham Borough Council has legal duties to monitor its customers according to equality data. This is to ensure that services are available to all sectors of the community and that we are building cohesive communities.
Your Age Group
16 - 19
36 - 45
75 - 80
20 - 24
81 - 85
46 - 59
25 - 35
60 - 74
No response
86+
Your Gender
Female
Male
Other, i.e. transgender
Yes
No
Do you have a disability?
Your Ethnic Origin
Black - African
White - British
Asian - Pakistani
Chinese
Asian - Indian
Black - Carribean
Chinese - British
White - Irish
Asian - Bangladeshi
Black - British
White & Asian
Asian - British
White & Black African
Roma/Gypsy
White & Black Caribbean
Irish Traveller
Other, please state
If you have further comments you would like to make, or opinions of how we can improve the service, please state below
If you would like us to contact you about your comments, please give your details below:
Name
Address
Phone Number
Email
Thank you for completing this form